Our Approach

Why listening to others systematically through Constituent Voice(TM) can transform your organization
Light touch continuous feedback

Our consultants will help you build a system that saves time and money while amplifying your learning.

Interoperability

The Feedback Commons provides you with the means to combine new and old data sets, and combine listening across channels into a common analysis.

Benchmarks and predictive Indicators

Test your theory of change through feedback loops with each of your most important constituent groups. Reliable data becomes insight through dialogues with constituents.

Our Ground Truth Solutions enable humanitarian actors to systematically listen and respond to the voices of affected people.

Constituent Voice

The recipe for our secret sauce
Giving the people you serve the power to speak for themselves

Organizations can ask the people who are intended to benefit from social change what they think about plans, performance and reports. We call this Constituent Voice.

Constituent Voice is a tool to manage performance rather than a form of evaluation, and used in all our surveys. Still, feedback data is an early indicator of change taking place and can be triangulated with other evidence of results (including objective measures and impact evaluations) to enrich your understanding of what is happening now.

It is often predictive of future outcomes. In developing the Constituent Voice method, Keystone has drawn from tested customer satisfaction techniques, and has adapted them to the context of development where people’s choice is often limited by the monopolistic position of aid agencies and government service providers.

  • Radical simpicity

    Ask 2 to 5 questions continuously across a representative sample of your constituents.

  • Net performance

    Cluster responses by promoters, passives and detractors.

  • Peer Benchmarking

    Analyse and compare your feedback with that of similar organisations.

  • Adaptive Management

    Act on feedback and dialogue to increase promoters and decrease detractors.

Testimonials

Our Blog

Where you can gain a deeper understanding of our methods and our work

OUR TEAM

We like to serve
David Bonbright
David Bonbright
Chief Executive
Out to strengthen the voice of the people, as an alternative to prevailing bureaucratic, top-down models of aid and social service delivery.
Nick Van Praag
Nick Van Praag
Head Honcho, Ground Truth Solutions
His career spans humanitarian and development work at the UN, World Bank, Agha Khan, UNHCR. Is linking programs with feedback and humanitarian performance.
Andre Proctor
Andre Proctor
Programme Director
African historian with 30+ years in development. Focuses on Agro and CSOs in Africa – Impact Planning, Assessment and Learning (IPAL).
Marc Maxmeister
Marc Maxmeister
Chief Innovator
Architect of Keystone’s data systems. Marc has a PhD in neuroscience and runs the Feedback Commons .
Kai Hopkins
Kai Hopkins
Senior Consultant and new daddy
Delivers on all client projects from Comparative Constituent Feedback projects to Ground Truth work.
Natalia Kiryttopoulou
Natalia Kiryttopoulou
Senior Consultant
Focuses on design and implementation of Constituent Voice tools and services for a wide range of clients, with unique expertise in designing evaluation systems specifically focused on social value creation.
Cathy Richards
Cathy Richards
Evidence Specialist
If you need data cleaned up and interpreted, she’s the one to talk to. She also serves as team “scrum master” and baroness of the slack world for team-productivity.
Ilva Letoja
Ilva Letoja
Multasking Office Manager
Ilva has over 7 years of experience in the international development sector and joined Keystone in 2014 after several years at a major USA-based medical charity. Ilva is based in London, and is responsible for financial and operational matters at Keystone.
Lynn Morris
Lynn Morris
Communications Director
Lynn coordinates Keystone’s various programs and manages outreach, crafting stories on the power Constituent Voice. Previously she was Rwanda country director for the Institute for War and Peace Reporting and before that, BBC Media Action.
Joyce Okello
Joyce Okello
Finance Manager
Ali Nabi Nur
Ali Nabi Nur
Junior Consultant
With a background in Anthropology and qualitative research methods, Ali furthers Keystone’s mission by implementing CV tools and services for a broad range of clients.
Heather Bree
Heather Bree
Intrepid Wild Data Scientist
Heather is responsible for wild data harvesting across the expanse of the great wide web, seamlessly embedding learning content in your user experience, and carefully engineering new tools for your CV toolbox.
Maria ‘Nikka’ Gunayon
Maria ‘Nikka’ Gunayon
Executive Assistant
Nikka joined Keystone Accountability in May 2015. She provides various administrative support and serves as David’s executive assistant. She is currently studying to become a Legal Executive at Cilex Law School, whilst working at Keystone. She is dedicated to her job and is constantly learning to improve with guidance.
Diana Szasz
Diana Szasz
Ground Truth Consultant
Grace Hidgon
Grace Hidgon
Data Scientist in Training
Grace has a decade of experience with international NGOs and is helping with projects to improve Keystone’s analytical sophistication.
Jonathan Hyde
Jonathan Hyde
Ground Truth Intern
Jonathan has been an intern for Ground Truth Solutions since September 2015, having developed an interest in feedback and accountability mechanisms in the humanitarian system. He is currently finishing a masters in classical and opera singing at Guildhall School of Music and Drama in London, having studied his undergraduate degree at Cambridge University.

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