We help organisations understand and improve their performance through harnessing feedback, especially from the people they serve. We have developed Constituent Voice™ for this purpose.
Light touch continuous feedback

Our consultants will help you build a system that saves time and money while amplifying your learning.

Interoperability

The Feedback Commons provides you with the means to combine new and old data sets, and combine listening across channels into a common analysis.

Benchmarks and predictive Indicators

Test your theory of change through feedback loops with each of your most important constituent groups. Reliable data becomes insight through dialogues with constituents.

Constituent Voice

The recipe for our secret sauce
Giving the people you serve the power to speak for themselves

Organizations can ask the people who are intended to benefit from social change what they think about plans, performance and reports. We call this Constituent Voice.

Constituent Voice is a tool to manage performance rather than a form of evaluation, and used in all our surveys. Still, feedback data is an early indicator of change taking place and can be triangulated with other evidence of results (including objective measures and impact evaluations) to enrich your understanding of what is happening now.

It is often predictive of future outcomes. In developing the Constituent Voice method, Keystone has drawn from tested customer satisfaction techniques, and has adapted them to the context of development where people’s choice is often limited by the monopolistic position of aid agencies and government service providers.

  • Radical simpicity

    Ask 2 to 5 questions continuously across a representative sample of your constituents.

  • Net performance

    Cluster responses by promoters, passives and detractors.

  • Peer Benchmarking

    Analyse and compare your feedback with that of similar organisations.

  • Adaptive Management

    Act on feedback and dialogue to increase promoters and decrease detractors.

Our Ground Truth Solutions enable humanitarian actors to systematically listen and respond to the voices of affected people.

Our Blog

Where you can gain a deeper understanding of our methods and our work

Testimonials

OUR TEAM

We like to serve
David Bonbright
David Bonbright
Chief Executive
Out to strengthen the voice of the people, as an alternative to prevailing bureaucratic, top-down models of aid and social service delivery.
Andre Proctor
Andre Proctor
Programme Director
African historian with 30+ years in development. Focuses on Agro and CSOs in Africa – Impact Planning, Assessment and Learning (IPAL).
Marc Maxmeister
Marc Maxmeister
Chief Innovator
Architect of Keystone’s data systems. Marc has a PhD in neuroscience and runs the Feedback Commons .
Amy Ross
Amy Ross
Director of Operations/Programme Coordinator- MSVP
Manages the Manono Shared Values Project (MSVP) in Eastern Congo and oversees internal operations at Keystone. Her experience includes fundraising, strategy development and project management at various INGOs.
Kai Hopkins
Kai Hopkins
Senior Consultant
Delivers on all client projects from Comparative Constituent Feedback projects to Ground Truth work.
Natalia Kiryttopoulou
Natalia Kiryttopoulou
Senior Consultant
Focuses on design and implementation of Constituent Voice tools and services for a wide range of clients, with unique expertise in designing evaluation systems specifically focused on social value creation.
Ilva Letoja
Ilva Letoja
Organisation Systems Manager
Ilva has over 8 years of experience in the international development sector and joined Keystone in 2014 after several years at a major USA-based medical charity. Ilva is based in London, and is responsible for operational matters at Keystone.
Cathy Richards
Cathy Richards
Evidence Specialist
If you need data cleaned up and interpreted, she’s the one to talk to. She also serves as team “scrum master” and baroness of the slack world for team-productivity.
Lynn Morris
Lynn Morris
Communications Director
Lynn coordinates Keystone’s various programs and manages outreach, crafting stories on the power Constituent Voice. Previously she was Rwanda country director for the Institute for War and Peace Reporting and before that, BBC Media Action.
Robina Ibanda
Robina Ibanda
Finance Manager
With over 10 years in finance and experience managing grants from major donors, Robina deals with all aspects of financial management, reporting, accounting, budgeting and forecasting.
Ali Nabi Nur
Ali Nabi Nur
Junior Consultant
With a background in Anthropology and qualitative research methods, Ali furthers Keystone’s mission by implementing CV tools and services for a broad range of clients.
Laurence Prinz
Laurence Prinz
Junior Consultant
With a background in Public Policy, Laurence supports the delivery and development of constituency feedback systems, whilst additionally contributing to all aspects of Communications
Amy Jording
Amy Jording
Tech Fellow
Amy works on the Feedback Commons providing concierge support, working with consultants to build and enhance neighborhood content, and using the data import and management features. She is training in various programming and database languages.
Maria ‘Nikka’ Gunayon
Maria ‘Nikka’ Gunayon
Finance Assistant
Nikka joined Keystone Accountability in May 2015. She provides various administrative support and serves as David’s executive assistant. She is currently studying to become a Legal Executive at Cilex Law School, whilst working at Keystone. She is dedicated to her job and is constantly learning to improve with guidance.

Contact us

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